Refund policy
Your legal right of withdrawal (cancellation policy)
You have the right to cancel this contract within fourteen days without giving any reason.The revocation period is fourteen days. It begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In the event that you have ordered several goods as part of a single order and these are delivered separately by us for any reason, the period begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
In the event of a partial revocation of your order, we reserve the right to subsequently adjust any discounts that may have been granted in the course of a graduated discount linked to the basket value or the number of orders of an item.
In order to exercise your right of withdrawal, you must inform us (bygge GmbH & Co. KG, Am Schütthook 51, 48167 Münster - DE) of your decision to withdraw from this contract by means of a clear declaration by email (hej@bygge.store). You can use the model withdrawal form below or a similar withdrawal form. So that we can process your revocation, add your customer or order number to the mail.
For the revocation by mail, please use the following address:
bygge GmbH & Co. KG
Am Schütthook 51
48167 Münster - DE
In the case of contracts for the delivery of goods which - as is regularly the case with personalized products - are not prefabricated and for the manufacture of which an individual selection or determination by the customer is decisive or which are clearly tailored to the customer's personal requirements, our customers shall not be entitled to a right of revocation pursuant to Section 312g (2) No. 1 of the German Civil Code (BGB).
Only in justified exceptional cases (for example, if the production of the ordered goods has not yet begun) and if the customer is a consumer, the customer may revoke a concluded contract.
Consequences of the revocation
If you revoke this contract, we must return to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract.
For the repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
However, we can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods to us.